FAQ

What is the address of the company?

The exact address of the company will be provided to you after the order and checkout page via email. If you need to contact us directly please send us email to info@spectralfingerprints.com. For your convenience we are located in Ljubljana which is capital of Slovenia. 

How can I send you a sample?

Please check out this How it works page.

What are the paying options?

We accept paypall, all major credit cards or direct bank transfer.

Can I bring samples personally?

You can bing the samples also personally to the address provided in the email. For your convenience we are located in Ljubljana which is capital of Slovenia.  

Return/reclamation policy?

Before we start processing your samples (before you receive a sample arrived conformation email) you can always request for a full refund no questions asked.  

In case of samples not arriving, technical problems which we are responsible for we will guarantee you a full refund. 

In case of unexpected results you can place a reclamation request within 14 days. If issued we will test the sample again. In case we find out it was our fault we will provide you with both results and a full refund.